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		<title>Innovation Quick Tip #7: Hire for innovation</title>
		<link>http://motivstrategies.com/motiv_blog/2013/05/innovation-quick-tip-7-hire-for-innovation/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/05/innovation-quick-tip-7-hire-for-innovation/#comments</comments>
		<pubDate>Wed, 22 May 2013 18:43:03 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1843</guid>
		<description><![CDATA[Sustaining a reliable innovation capability requires attention to a range of organizational elements. Each entry in this blog series provides a quick tip for improving your organization’s climate for innovation. See the full series here. &#160; Challenge:  Organizational culture can be hard to change when it is comprised of the same people always behaving in [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Brand Promise Vs. Customer Experience Vision</title>
		<link>http://motivstrategies.com/motiv_blog/2013/05/whats-the-difference-between-a-brand-promise-and-a-cx-vision/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/05/whats-the-difference-between-a-brand-promise-and-a-cx-vision/#comments</comments>
		<pubDate>Tue, 14 May 2013 14:25:37 +0000</pubDate>
		<dc:creator>Jeneanne Rae</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[Brand Promise]]></category>
		<category><![CDATA[CX]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1815</guid>
		<description><![CDATA[I was speaking with a client recently when this question came up: &#8220;What&#8217;s the difference between a brand promise and a customer experience vision?&#8221; I thought it was an interesting question that deserves discussion. The brand promise is a key input to the cX vision that informs the vision of what the brand explicitly stands [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Innovation Quick Tip #6: Leverage past innovation successes for instant momentum</title>
		<link>http://motivstrategies.com/motiv_blog/2013/05/innovation-quick-tip-6-leverage-past-innovation-successes-for-instant-momentum/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/05/innovation-quick-tip-6-leverage-past-innovation-successes-for-instant-momentum/#comments</comments>
		<pubDate>Wed, 08 May 2013 19:13:43 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1808</guid>
		<description><![CDATA[Challenge:  Innovation initiatives can come across as “something completely different” (to borrow a phrase from innovative comedy troupe Monty Python), which leaves people feeling like they don’t know what to do. Quick Tip:  Leverage past successes—big, historical successes as well as more recent accomplishments—to convey that innovation is an extension of things that are already [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Innovation Quick Tip #5: Every innovation team needs an executive-level sponsor</title>
		<link>http://motivstrategies.com/motiv_blog/2013/04/innovation-quick-tip-5-every-innovation-team-needs-an-executive-level-sponsor/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/04/innovation-quick-tip-5-every-innovation-team-needs-an-executive-level-sponsor/#comments</comments>
		<pubDate>Tue, 23 Apr 2013 17:29:48 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1757</guid>
		<description><![CDATA[Sustaining a reliable innovation capability requires attention to a range of organizational elements. Each entry in this blog series provides a quick tip for improving your organization’s climate for innovation. See the full series here. &#160; Challenge:  For a variety of reasons, innovation teams can flounder without strong support from management. Quick Tip:  Every innovation team [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Innovation Quick Tip #4: What We Have Here Is A Failure To Fail</title>
		<link>http://motivstrategies.com/motiv_blog/2013/04/innovation-quick-tip-4-what-we-have-here-is-a-failure-to-fail/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/04/innovation-quick-tip-4-what-we-have-here-is-a-failure-to-fail/#comments</comments>
		<pubDate>Tue, 09 Apr 2013 17:45:10 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1727</guid>
		<description><![CDATA[Open any business publication to the article on innovation and you are likely to learn about the glitzy “front end of innovation” – idea generation, crowd sourcing, and problem solving.  While these practices continue to capture interest, sustaining a reliable innovation capability requires attention to a range of more mundane organizational elements: leadership, culture, communication, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Being More Efficient Improves Your Bottom Line—And Your Customer Experience</title>
		<link>http://motivstrategies.com/motiv_blog/2013/04/being-more-efficient-can-boost-your-bottom-line-and-your-customer-experience/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/04/being-more-efficient-can-boost-your-bottom-line-and-your-customer-experience/#comments</comments>
		<pubDate>Tue, 02 Apr 2013 06:55:13 +0000</pubDate>
		<dc:creator>Greg Berguig</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Transportation]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1704</guid>
		<description><![CDATA[As you probably know, mapping a customer journey helps identify both the points at which a company interacts with its customers and the customer emotions at each of those touchpoints. While marketing and customer service teams typically use this tool to identify areas for improving the customer experience, operations teams can use customer journey mapping [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Innovation Quick Tip #3: A Little Competition Never Hurts</title>
		<link>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-3-a-little-competition-never-hurts/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-3-a-little-competition-never-hurts/#comments</comments>
		<pubDate>Tue, 26 Mar 2013 17:14:34 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Management]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[Teams]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1666</guid>
		<description><![CDATA[Open any business publication to the article on innovation and you are likely to learn about the glitzy “front end of innovation”— idea generation, crowd sourcing, and problem solving. While these practices continue to capture interest, sustaining a reliable innovation capability requires attention to a range of more mundane organizational elements: leadership, culture, communication, process, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Putting Patients First for Healthcare Innovation</title>
		<link>http://motivstrategies.com/motiv_blog/2013/03/putting-patients-first-for-healthcare-innovation/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/03/putting-patients-first-for-healthcare-innovation/#comments</comments>
		<pubDate>Tue, 19 Mar 2013 16:46:10 +0000</pubDate>
		<dc:creator>Ian Campbell</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[Patient Experience]]></category>
		<category><![CDATA[Touchpoint mapping]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1637</guid>
		<description><![CDATA[What is the patient experience?*  I think most people would agree that our system, comprised of diverse stakeholders with priorities and objectives that often compete against each other, seldom puts the patient first. Some of the resulting common pain points that characterize today’s traditional patient experience include: Lacking the autonomy to research and select service [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Innovation Quick Tip #2: What have you piloted lately?</title>
		<link>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-2-what-have-you-piloted-lately/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-2-what-have-you-piloted-lately/#comments</comments>
		<pubDate>Tue, 12 Mar 2013 13:05:35 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Management]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Piloting]]></category>
		<category><![CDATA[Prototyping]]></category>
		<category><![CDATA[Teams]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1617</guid>
		<description><![CDATA[Open any business publication to the article on innovation and you are likely to learn about the glitzy “front end of innovation” – idea generation, crowd sourcing, and problem solving. While these practices continue to capture interest, sustaining a reliable innovation capability requires attention to a range of more mundane organizational elements: leadership, culture, communication, [...]]]></description>
		<wfw:commentRss>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-2-what-have-you-piloted-lately/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Innovation Quick Tip #1: Tweet About It</title>
		<link>http://motivstrategies.com/motiv_blog/2013/02/innovation-quick-tip-1/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/02/innovation-quick-tip-1/#comments</comments>
		<pubDate>Tue, 26 Feb 2013 14:15:23 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[Quick Tips]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1587</guid>
		<description><![CDATA[Open any business publication to the article on innovation and you are likely to learn about the glitzy “front end of innovation” – idea generation, crowdsourcing, and problem-solving.  While these practices continue to capture interest, sustaining a reliable innovation capability requires attention to a range of more mundane organizational elements: leadership, culture, communication, process, structure, [...]]]></description>
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		<slash:comments>0</slash:comments>
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