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		<title>Innovation Quick Tip #6: Leverage past innovation successes for instant momentum</title>
		<link>http://motivstrategies.com/motiv_blog/2013/05/innovation-quick-tip-6-leverage-past-innovation-successes-for-instant-momentum/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/05/innovation-quick-tip-6-leverage-past-innovation-successes-for-instant-momentum/#comments</comments>
		<pubDate>Wed, 08 May 2013 19:13:43 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1808</guid>
		<description><![CDATA[Sustaining a reliable innovation capability requires attention to a range of organizational elements. Each entry in this blog series provides a quick tip for improving your organization’s climate for innovation. See the full series here. &#160; &#160; &#160; Challenge:  Innovation initiatives can come across as “something completely different” (to borrow a phrase from innovative comedy troupe Monty [...]]]></description>
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		<title>Innovation Quick Tip #5: Every innovation team needs an executive-level sponsor</title>
		<link>http://motivstrategies.com/motiv_blog/2013/04/innovation-quick-tip-5-every-innovation-team-needs-an-executive-level-sponsor/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/04/innovation-quick-tip-5-every-innovation-team-needs-an-executive-level-sponsor/#comments</comments>
		<pubDate>Tue, 23 Apr 2013 17:29:48 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1757</guid>
		<description><![CDATA[Sustaining a reliable innovation capability requires attention to a range of organizational elements. Each entry in this blog series provides a quick tip for improving your organization’s climate for innovation. See the full series here. &#160; &#160; Challenge:  For a variety of reasons, innovation teams can flounder without strong support from management. Quick Tip:  Every innovation [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Innovation Quick Tip #4: What We Have Here Is A Failure To Fail</title>
		<link>http://motivstrategies.com/motiv_blog/2013/04/innovation-quick-tip-4-what-we-have-here-is-a-failure-to-fail/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/04/innovation-quick-tip-4-what-we-have-here-is-a-failure-to-fail/#comments</comments>
		<pubDate>Tue, 09 Apr 2013 17:45:10 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1727</guid>
		<description><![CDATA[Open any business publication to the article on innovation and you are likely to learn about the glitzy “front end of innovation” – idea generation, crowd sourcing, and problem solving.  While these practices continue to capture interest, sustaining a reliable innovation capability requires attention to a range of more mundane organizational elements: leadership, culture, communication, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Being More Efficient Improves Your Bottom Line—And Your Customer Experience</title>
		<link>http://motivstrategies.com/motiv_blog/2013/04/being-more-efficient-can-boost-your-bottom-line-and-your-customer-experience/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/04/being-more-efficient-can-boost-your-bottom-line-and-your-customer-experience/#comments</comments>
		<pubDate>Tue, 02 Apr 2013 06:55:13 +0000</pubDate>
		<dc:creator>Greg Berguig</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Transportation]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1704</guid>
		<description><![CDATA[As you probably know, mapping a customer journey helps identify both the points at which a company interacts with its customers and the customer emotions at each of those touchpoints. While marketing and customer service teams typically use this tool to identify areas for improving the customer experience, operations teams can use customer journey mapping [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Innovation Quick Tip #3: A Little Competition Never Hurts</title>
		<link>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-3-a-little-competition-never-hurts/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-3-a-little-competition-never-hurts/#comments</comments>
		<pubDate>Tue, 26 Mar 2013 17:14:34 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Innovation Management]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Teams]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1666</guid>
		<description><![CDATA[Open any business publication to the article on innovation and you are likely to learn about the glitzy “front end of innovation”— idea generation, crowd sourcing, and problem solving. While these practices continue to capture interest, sustaining a reliable innovation capability requires attention to a range of more mundane organizational elements: leadership, culture, communication, process, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Putting Patients First for Healthcare Innovation</title>
		<link>http://motivstrategies.com/motiv_blog/2013/03/putting-patients-first-for-healthcare-innovation/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/03/putting-patients-first-for-healthcare-innovation/#comments</comments>
		<pubDate>Tue, 19 Mar 2013 16:46:10 +0000</pubDate>
		<dc:creator>Ian Campbell</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[Patient Experience]]></category>
		<category><![CDATA[Touchpoint mapping]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1637</guid>
		<description><![CDATA[What is the patient experience?*  I think most people would agree that our system, comprised of diverse stakeholders with priorities and objectives that often compete against each other, seldom puts the patient first. Some of the resulting common pain points that characterize today’s traditional patient experience include: Lacking the autonomy to research and select service [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Innovation Quick Tip #2: What have you piloted lately?</title>
		<link>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-2-what-have-you-piloted-lately/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-2-what-have-you-piloted-lately/#comments</comments>
		<pubDate>Tue, 12 Mar 2013 13:05:35 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Quick Tips]]></category>
		<category><![CDATA[Innovation Management]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Piloting]]></category>
		<category><![CDATA[Prototyping]]></category>
		<category><![CDATA[Teams]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1617</guid>
		<description><![CDATA[Open any business publication to the article on innovation and you are likely to learn about the glitzy “front end of innovation” – idea generation, crowd sourcing, and problem solving. While these practices continue to capture interest, sustaining a reliable innovation capability requires attention to a range of more mundane organizational elements: leadership, culture, communication, [...]]]></description>
		<wfw:commentRss>http://motivstrategies.com/motiv_blog/2013/03/innovation-quick-tip-2-what-have-you-piloted-lately/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Innovation Quick Tip #1: Tweet About It</title>
		<link>http://motivstrategies.com/motiv_blog/2013/02/innovation-quick-tip-1/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/02/innovation-quick-tip-1/#comments</comments>
		<pubDate>Tue, 26 Feb 2013 14:15:23 +0000</pubDate>
		<dc:creator>Andy Beaulieu</dc:creator>
				<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[Innovation Quick Tips]]></category>
		<category><![CDATA[Quick Tips]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1587</guid>
		<description><![CDATA[Open any business publication to the article on innovation and you are likely to learn about the glitzy “front end of innovation” – idea generation, crowdsourcing, and problem-solving.  While these practices continue to capture interest, sustaining a reliable innovation capability requires attention to a range of more mundane organizational elements: leadership, culture, communication, process, structure, [...]]]></description>
		<wfw:commentRss>http://motivstrategies.com/motiv_blog/2013/02/innovation-quick-tip-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How To Measure Customer Experience</title>
		<link>http://motivstrategies.com/motiv_blog/2013/02/how-to-measure-customer-experience/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/02/how-to-measure-customer-experience/#comments</comments>
		<pubDate>Tue, 12 Feb 2013 14:00:16 +0000</pubDate>
		<dc:creator>Nathan Ritter</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Motiv]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Metrics]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1472</guid>
		<description><![CDATA[Last month, Jeneanne wrote about the need for modern businesses to stay competitive by driving customer experience innovation. As Peter Drucker famously said, “What gets measured gets managed,” and it is for precisely this reason that customer experience innovation efforts must include the identification, measurement, and digestion of key metrics. After years of work in the customer [...]]]></description>
		<wfw:commentRss>http://motivstrategies.com/motiv_blog/2013/02/how-to-measure-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Experience Design: Lessons From Startups</title>
		<link>http://motivstrategies.com/motiv_blog/2013/01/customer-experience-design-lessons-from-startups/</link>
		<comments>http://motivstrategies.com/motiv_blog/2013/01/customer-experience-design-lessons-from-startups/#comments</comments>
		<pubDate>Mon, 28 Jan 2013 14:42:22 +0000</pubDate>
		<dc:creator>Colin Hudson</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Journey Mapping]]></category>
		<category><![CDATA[Startups]]></category>

		<guid isPermaLink="false">http://motivstrategies.com/motiv_blog/?p=1494</guid>
		<description><![CDATA[From traditional management consultancies to boutique design firms, everyone seems to acknowledge the role customer experience plays as a point of differentiation in today’s increasingly competitive landscape. For the most part, thought leaders agree that customer experience management requires leadership alignment in order to foster a consumer-centric organization, as well as tools and processes to [...]]]></description>
		<wfw:commentRss>http://motivstrategies.com/motiv_blog/2013/01/customer-experience-design-lessons-from-startups/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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